Bright Education was founded in 2015 and is the subsidiary of To Future Education Group. It locates in the city centre of Melbourne, Australia. The company has served more than 1,000 customers annually since its establishment and is currently growing and expanding rapidly. The company adheres to people-oriented values. Our mission is to provide professional, responsible and efficient service. We are skilled at using social media and knowledge sharing platforms as innovative ways of strategic marketing. Our vision is to be the most dynamic, innovative and influential migration agency in this industry and to deliver useful information to every customer in need.
𝐑𝐎𝐋𝐄 & 𝐒𝐔𝐏𝐄𝐑𝐀𝐍𝐍𝐔𝐀𝐓𝐈𝐎𝐍 𝐑𝐀𝐓𝐄
• Professional - Full time
• 10% super
𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 𝐏𝐔𝐑𝐏𝐎𝐒𝐄
• The Education Counsellor assists overseas students in locating the institution that best suits their educational and career goals.
• Ensure that your pipeline goals, customer satisfaction, and advocacy objectives are met at every point of the student journey.
• The Education Counsellor is also in charge of directly promoting Bright products and services to students, as well as providing help and referrals for students with concerns other than placement.
• This is a full-time, permanent position in our Melbourne office.
𝐄𝐒𝐒𝐄𝐍𝐓𝐈𝐀𝐋 𝐓𝐀𝐒𝐊𝐒
• Provide information and advice to international students and their families regarding study opportunities in Australia, in Vietnamese and other languages as applicable.
• Submit applications to institutions, obtain offers and facilitate enrolments.
• Follow up leads and inquiries and maximise the number of applications submitted and finalised.
• Support Bright network students with on-arrival issues and/or on-shore Bright services.
• Screen Bright customers and Student Service customers to identify opportunities for cross-servicing and action applicable cases to increase uptake of both services.
• Possess a high level of product knowledge and competency in using C4C for managing student cases and running performance reports. Ensure accuracy in data entry and management.
• Maintain excellent knowledge of student visa conditions and client programs and processes.
𝐂𝐎𝐍𝐓𝐀𝐂𝐓 𝐖𝐈𝐓𝐇 𝐒𝐓𝐔𝐃𝐄𝐍𝐓𝐒
• Attend to student face-to-face, phone, live chat and email inquiries in a timely and professional manner
• Follow through on student inquiries, requests or complaints and provide information and assistance as required
• Provide customer service to students.
• Managing reception occasionally including responding to and redirecting queries where required
• Assist students with on-arrival issues and provide them with on-shore Bright Services
Interactions and Team Work
• Support marketing team and International Business Development Manager in the organisation of major promotional events.
• Assist the promotion and student bookings of excursions and cultural events
• Provide input on marketing activities to promote Bright brand and services and work with International Business Development Manager to coordinate the advertisements on community newspapers and websites.
• Assist in the identification of opportunities and threats in the market
• Listen and present information to students, colleagues and other staff
• Share market information and insightful updates on issues and market trends to peers
𝐖𝐇𝐀𝐓 𝐖𝐄'𝐑𝐄 𝐋𝐎𝐎𝐊𝐈𝐍𝐆 𝐅𝐎𝐑
• Completed Bachelor Degree
• Must have at least 2-3 years of experience in a similar role.
• Achievement orientated
• Demonstrated customer service orientation
• Demonstrated ability to communicate effectively
• Fluency in Vietnamese and English languages (Chinese preferred)
• Demonstrated ability to work in a team
• High level of problem-solving and negotiation skills
• Understand needs and issues of off-shore and on-shore international students
• Proficiency with MS Word, Excel, PowerPoint as well as Outlook and Internet skills
𝐆𝐎𝐎𝐃 𝐓𝐎 𝐇𝐀𝐕𝐄
• Understanding of Immigration system/visa pathways.
• Experience working in International Education and a QEAC
Advertised: 14 Oct 2021 02:15 PM AUS Eastern Daylight Time
Applications close: 14 Nov 2021 02:15 PM AUS Eastern Daylight Time
To apply
Please apply as soon as possible, as interviews may take place prior to the advertisement closing.
Email:
[email protected]
