Seeking a Customer Service Representative in Auburn NSW

Happytel  is the global industry leader in smartphone and tablet accessories and repairs.
Our 62 retail stores internationally, serve over a million customers a year, in Australia and New Zealand. As the customer service representative, you will be responsible for providing customer service support for our retail stores at the company's head office.
Key Duties and Responsibilities:
Provide help and advice to customers for our products and services;
Communicate courteously with customers via telephone, email, and occasionally face to face;
Investigate and resolve customers' issues and complaints;
Keep accurate records of discussions or correspondence with customers;
Analyse data to determine, produce reports and improve customer service level;
Improve customer service procedures, policies and standards aligned to company objective;
Connect with other stakeholders to determine possible improvements to the business;
Train staff to deliver a high level of customer service;
Keep up to date with organisation's products or services;
Keep ahead of developments in customer service
Requirements:
Warm, friendly, and a passion for customer service;
Enjoy talking to people and building relationships with customers;
Understand customers' needs and enjoy connecting them with the right products and services;
At least 6 months of customer service experience;
Team player who thinks quickly on their feet;
Ability to maintain composure and customer focus while multitasking in a fast paced working environment;
Good written and oral communication skills, including ability to interact with people from culturally and linguistically diverse backgrounds;
A valid Australian visa with the right to work full-time.
What we can offer you:
Attractive remuneration package
Further training and development, and career progression opportunities
Discounts at Happytel Retail Group and any other business owned by the Group
Be a part of a global company and become a global person.
APPLY NOW!
Job Type: Full-time